This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
Factors that lowered the rating for SAXON MORTGAGE SERVICES INC include:
- Failure to respond to 1 complaint(s) filed against business
Factors that raised the rating for SAXON MORTGAGE SERVICES INC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
4 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Additional Complaint Information
According to the business website www.saxononline.com Saxon has ceased the majority of its operations and is no longer servicing loans. In the event that you need assistance regarding an account that was previously serviced by Saxon, please refer to the Notice of Service Transfer letter that was mailed to you. This letter provides you with the name, address and phone number of your new servicer, along with additional information.
If your account was transferred to Ocwen Loan Services, please visit www.ocwen.com
If your account was transferred to Specialized Loan Servicing, please visit www.sls.net
If your account was transferred to PHH Mortgage, please visit, www.phhmortgage.com
If your account was transferred to AMS Servicing, please visit www.ams-servicing.com
If your account was transferred to Residential Credit Solutions, please visit http://residentialcredit.com