#carrington mortgage services
Carrington Mortgage Services, LLC Employee Reviews
Branch Manager (Current Employee) Murrieta, CA September 9, 2016
I ve been working for Carrington Mortgage for 3 months and couldn t be happier. Management is very supportive and provides the tools required to be successful. The company provides lap tops, cell phone and expense reimbursement. My previous company did not provide any of this. Carrington also pays for continuing education and license renewal; that was a surprise. I m happy with my decision to make the move. The first few weeks were stressful only because their systems and guidelines were different from my previous employer. That s to be expected at any job. I would highly recommend working for Carrington; the programs and tools required to be a success are definitely here.
Compensation, Cost of Health Benefits very low, support from Management
Contractor (Former Employee) Los Angeles, CA August 16, 2016
A few years back I did a contract for compucom for setting up some of their offices. One in downtown LA. The pay was whatever. The IT s or project managers that picked out the equipment did a horrible job. I still had to get their office ready to go in an alotted amount of time.
Ine of their mess up was not enough cabling. There was a no wifi policy for specific reasons. So I was told by their manager there and her boss over the phone to do what I have to do and I ll get comp d. I shopped around and got all the materials. Cables, connectors, cable management and other materials.
Put in the paperwork right after the job with receipts etc. Denied by the guy that said he d approved them. My recruiter felt bad so he came out of pocket for the $40-60 dollars.
The staff in the room were cool. Some IT are good
Loan Servicing Specialist /collections (Current Employee) Westfield, IN May 12, 2016
Been working here for a while. this company cares nothing about your life. all they care about is. NOTHING. no raises. inconsistent bonus structure. inconsistent policies that are not even across the board. i could go on and on. employees fired because of illness. did I mention there s an ambulance here 2 times a week due to the stress this job places on an individual.
Loan Officer (Former Employee) Jacksonville, FL February 26, 2016
Probably one of the worst company that I ever worked for. The pay plan changed 2 times in a period of 4 months. The Processing Team adds no value whatsoever. Feedback is not allowed by the Management and they don t really care either way. The upper management in California is incompetent and have no idea how the real purchase market works.
CMS will promise you the world and then change all the rules.
Customer Service (Current Employee) Westfield, IN October 12, 2015
The training is crammed into 2 weeks for the minimal amount of information and then throw you to the wolves. The hourly pay is the only thing you can depend on. No Quality Control chart is given but they will base your bonus on this, and no bonus explanation is available either. It is a waste of time talking to management or HR to get answers, as they will just not answer you or give you the run around.If you hired in for Customer Service then be prepared to be collections, Bankruptcy, escrow or anything else. Asking for financials very personal questions to borrowers. Be prepared to share your desk, including all sickness germs. Smile, because they will as they stab you in the back. Oh, don t forget that transferring a call to the correct department is NOT really an option, that dept, isn t willing to take the call. Good luck,
you really are going to need it.
Funder (Current Employee) Westfield August 14, 2015
They recruited me for a year. The first time I didn t get the job because I was told that all the closers would quit if they hired a manager outside of the company. Huge red flag! Next time they were moving offices and were waiting to hire. The last time I decided I would give the company and funder job a try and hated it from the first day. Loan officers were not trained, processors were overworked, doc drawers were struggling, underwriters were forced to get a ton a files approved everyday. All the mistakes, loose ends and issues end up with the funder, which was not in the job description. So many loans were screwed up and no way to fix it at the funding stage- it should have been fixed long before it got to funding. Management bends the Respa rules to fit their needs. No training provided and they are proud of it. Just hire dozens of loan officers and let them call on all the citi, chase and ba loans that were just bought for servicing and see if they can get a refi from the borrower, promise the borrower no costs and then screw up every possible thing on the file and leave it to others to try and save it. I quit after 2 weeks of the most headaches I ve ever had in my life! I ve never seen such incompetence.
Pay and bonus and overtime
Foreclosure Specialist (Current Employee) Santa Ana, CA July 26, 2015
My daily work is combined with a very high volume, fast paced and demanding environment. I must have strong written communications with our national law firms to assist with all inquiries to complete the service assigned to the atty.
My weekly assignments are to touch every file assigned to me and assure I have provided the best service to meet our timelines.
My monthly projects are to assure management and HUD that we accomplish 100% of our given goals.
I have learned how to remember new processes, work in a fast environment, 100% accuracy, and meet given deadlines.
Carrington s management team is excellent. They too are given monthly training tools in which they apply to their individual teams and its working. We are highly motivated to work on behalf of our team leaders.
I have a very strong team. My co-workers work together as a team to help as a whole to assure we meet our given team goals. I love my current team.
The hardest part of my job is learning the 10 states statutes. I have learned if a new question comes up I now know how to find the answer, print and save to the shared folder for the teams future reference.
The most enjoyable part of my job is my team mates and meeting our monthly goals together. My company also offers free learning tutorials, such as resolving conflict, neutralizing a conflicted customer, leadership and management. I love my work environment and look to my future in learning more leadership skills.
Home Retention Specialist (Former Employee) Santa Ana, CA July 22, 2015
I always thought of Carrington as a great compnay and somewhere you can progress in your career. It depends on what manager you get stuck with and if you re male or female. Its a male world in there where only male employees progress unless you re either sleeping with your male boss or you re kissing his butt you will not get anywhere. The compensation was good but truth be told, they never gave me a chance to show what i had, they never allowed me to progress and in the long run, they laid me off because i wasnt pretty enough for the execs there.
you need to be a hot looking female to progress in this compabt
Branch Principle (Current Employee) Springfield, VA May 17, 2015
This company provides a lot of promise and potential, but the execution by those in charge are misguided. They do not evaluate the impact of their decisions on those below them. They want 110% from their staff, but provide them tools that are not up to the task of supporting the level of work they desire.
Moreover, there is a lack of direct training. They have a few highly compensated folks they fly around the country to lecture from fancy power points. However they do not focus on any practically useful training elements.
There are many problems masked by the incredible profit margin on their sub-prime loans. When the profit starts to shrink their error of their ways will be much more visible.
Strong compensation plan