#central mortgage company
Central Mortgage Company
Central Mortgage will not acknowledge that they have received my proof of homeowners insurance that has been email to them numerous times.
Central Mortgage refuses to acknowledge receipt of my proof of homeowners insurance and continues to harass me in writing threatening to apply their own expensive hazard insurance.
My loan number is: XXXXXXXXXX
My insurance is State Auto policy #HCT XXXXXXX
My insurance agent faxed the policy to them on Nov. 11. She then emailed it again to them on Nov. 21 when they claimed they did not have it.
I also called them the evening of November 20 and spoke directly to them and gave them all the information on my insurance and referenced the Nov. 11 fax.
I have an email trail on all of the above correspondence by my insurance agent.
I received a letter dated November 27 from Central Mortgage requesting proof of insurance and threatening to place expensive hazard insurance on my loan.
This is the second year in a row that I have spent a month dealing with them to have them acknowledge my homeowners insurance.
They are harassing me. I want immediate acknowledgement in writing by Central Mortgage Co. of receipt of my homeowners insurance policy.
My next **** is placing a written complaint with AK Attorney General ****** ******** and CT Attorney General ****** ******* This will be done through my attorney in CT.
Immediate acknowledgement in writing by Central Mortgage Company that they have received proof of my homeowners insurance and therefore they will not be applying duplicative hazard insurance on my mortgage.
A letter dated 11/18/13 was sent to the customer. It was a courtesy reminder that proof of insurance coverage for the upcoming year had not been received. The letter is not intended to harass our customers.
The customer called in to CMC 11/21/13 to advise she had changed insurance carriers.
The customer called in to CMC 12/2/13. She forwarded an email to us that contained proof of coverage from 11/15/13 to 11/15/14.
A letter dated 11/7/14 was sent to the customer. It was a courtesy reminder that proof of insurance coverage for the coming year had not been received. The letter is not intended to harass our customers.
On 11/11/14 insurance information was received for the time period of 11/15/13 to 11/15/14.
A call was made to the customer on 11/20/14 and a message was left that what was received was not acceptable.
The customer called in 11/20/14 and stated she would resend the evidence of insurance.
CMC did not receive any further information until 12/3/14 when a binder for 30 days (11/15/14 to 12/15/14) was received.
The customer called in 12/5/14 to verify that updated insurance coverage had been received.
A call was made to the insurance company 12/8/14 to obtain a declaration page confirming coverage from 11/15/14 to 11/15/15. It was received.
We feel this is a thorough response to the customer’s complaint. However, if further information is required do not hesitate to contact our office.
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