#sun trust mortgage
A BBB Accredited Business since
BBB has determined that SunTrust Mortgage meets BBB accreditation standards. which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business’ products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business’ product quality or competency in performing services.
Reason for Rating
Factors that raised the rating for SunTrust Mortgage include:
- Length of time business has been operating
- Response to 202 complaint(s) filed against business
- Resolution of complaint(s) filed against business
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Customer Complaints Summary Read complaint details
202 complaints closed with BBB in last 3 years | 78 closed in last 12 months
United States of America v. SunTrust Mortgage Inc.
Date of Action: 17.06.2014
The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.
On June 17, 2014, the US Department of Justice and the Consumer Financial Protection Bureau filed a Consent Judgment in the United States District Court for the District of Columbia. SunTrust Mortgage has agreed to pay $550 million as part of a class action settlement. The action settles allegations that Suntrust Mortgage is in violation of federal law prohibiting misconduct in the servicing of mortgages. The matter was for settlement purposes only and should not be considered as an admission of guilt or finding of violation of the law. For more details go to http://files.consumerfinance.gov/f/201406_cfpb_consent-judgement_sun-trust.pdf .
BBB has nothing to report concerning SunTrust Mortgage s advertising at this time.
BBB file opened: декабря 04, 2008 Business started: 12.08.1865 in VA Business incorporated 03.01.1927 in VA
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
National Mortgage Licensing System